Support & FAQs

Documentation

Please visit the following page for all information regarding where to download, how to install and what the requirements are.

The following Task folders are created when installing:
  • Next
  • In Progress
  • Focus
  • Waiting
  • Completed
  • KanBan

Do not remove, rename or move these six folders as it will render your KanBan installation useless.

Note: If you un-install Auscomp KanBan the six folders (Next, In Progress, Focus, Waiting, Completed and KanBan) are not deleted because they still contain your tasks. If you want to remove them, just move the tasks within them back into the main Outlook “Tasks” folders and then you can go ahead and delete the six if you so choose.

Outlook’s To-do items were first introduced in Outlook 2007 and although they might look similar to Tasks, they are inherently different.

Outlook “Tasks” are a specific built-in Outlook item type that can have a start and end date, a status as well as a specific recurrence pattern.

Outlook “To-Do” items can be either an e-mail or a contact item and they cannot have a start date, end date or a recurrence pattern.

Its worth noting that:

Tasks are always To-Do items, but

To-Do items are not always Tasks.

Auscomp KanBan organizes Outlook Tasks (not To-Do items which are emails or contacts).

Not yet … but it’s already on our Auscomp KanBan “Can Do” Task Board List in our Outlook!

Yes, we do actually use it ourselves to get better organised too!
We can clearly see it on our visual task board so … “It shall be done!” 🙂 

If you have any other features you want to see and use, please just let us know (and how much you want it) via our wishlist form.

It’s called “Work in progress limits”.

One of the core properties of any Kanban system is that “Work in Progress” is limited by what individuals can do without creating bottle necks. The column limits are preset so cannot be changed at this point.

Having said that, this is one of the items already on our feature list for future versions where it may be able to be increased.

If you have any other features you want to see and use, please just let us know (and how much you want it) via our wishlist form.

Purchase

Download Auscomp KanBan free for a whole week to see how it can help you get better organised.

All totally risk free.

Don’t worry, you won’t lose any of your current tasks – you’ll just be able to see and sort them much better, and break them up into smaller, more manageable (and achievable) pieces.

Yes. Cancel at any time.

Just try to get all your tasks done and dusted beforehand … and hope that you don’t have any more ever to do!  😉

Remember: If you un-install Auscomp KanBan the six folders (Next, In Progress, Focus, Waiting, Completed and KanBan) are not deleted because they still contain your tasks. If you want to remove them, just move the tasks within them back into the main Outlook “Tasks” folders and then you can go ahead and delete the six if you so choose.

Wishlist

We’ve tried very hard to make our solution as useful and cost effective as possible.

So we keep a “wish list” where you can submit all your requests at any time.

Our team use this list for all development so there is a big chance that your wanted item may well show up in a future release.

Yes, we always listen and are grateful for any suggestions to improve our products and services.

Please use this form to submit your feature request.

Support

  1. Some questions may be related to MS Outlook itself – so check first and refer to Microsoft’s comprehensive online help system or ask them directly.
  2. If it’s definitely relating to our Auscomp KanBan Task Board, the majority of questions will be already answered in this FAQ section which is dynamic and ever expanding so always check back here first.
  3. If not, then send us a support request using the form below detailing the problem – screenshots always help here as a picture speaks a thousand words.

Support

  • Let us know your name and email in case we need to ask any questions or get clarification. Also, so we can perhaps let you know if and when we've been able to incorporate any of your wish list items in future releases
  • Please keep files sizes down to 1MB

The Auscomp KanBan icon does not appear in the ribbon and the Outlook Add-in is not available if the add-in is disabled. You should check the list of Outlook add-ins and make sure that the Auscomp KanBan Outlook Add-in is active or enabled.

The procedure to access Outlook add-ins differs between the Outlook releases. For Outlook 2010 & 2013, you can access the list of add-ins as follows:

  1. Click the File tab in the Outlook menu bar.
  2. Click Options in the navigation bar on the left side.
  3. In the Options window, click Add-Ins in the navigation bar on the left side.
  4. At the top of the list of add-ins, make sure that KanBan is in the list of Active Application Add-ins, as shown.

If KanBan is not in the active list, search for it in the Inactive and Disabled lists. If you do not find it, most likely it is not installed and needs to be reinstalled.

If it is in the inactive list, perform the following:

  1. Go to the Manage field and select COM Add-ins in the drop-down list.
  2. Click the Go button.
  3. In the COM Add-ins window, find and click the box next to KanBan then select OK.

If it is in the disabled list, perform the following:

  1. Go to the Manage field and select Disabled Items in the drop-down list.
  2. Click the Go button.
  3. In the Disabled Items window, select KanBan then select Enable.